Privacy Policy big777 – Member Personal Data Protection

Big777 cares about the privacy of every member who trusts our platform. This Privacy Policy is designed to provide a clear and transparent understanding of how we handle your personal information throughout your membership with us.

When you register and use the big777 platform — whether through the big777.pw website, the Android or iOS mobile app — you agree to the collection and use of your personal data in accordance with the terms set out in this Privacy Policy. This forms part of your membership agreement and operates alongside Terms and Conditions big777.

If there are any material changes to how we handle your personal data, we will notify you via your registered email or an in-platform notification before those changes take effect.

Big777 collects your personal information in several ways depending on how you interact with our platform. The following are the categories of data we collect:

Data You Provide Directly:

• Full name as shown on your official identity document (ID card or passport).
• Date of birth for age verification purposes.
• An active mobile number registered in your name.
• A valid and accessible email address.
• Bank account number or digital wallet details for deposit and withdrawal processing.
• Identity verification documents (KYC) such as copies of your national ID, driving licence, or passport.

Automatically Collected Data:

• IP address and general geolocation information.
• Device type, operating system, and browser version used.
• Game activity logs including date, time, game type, and wagering amounts.
• Financial transaction records including deposits, withdrawals and bonuses used.
• Session data including pages visited and time spent on the platform.

The personal data we collect from you is used responsibly and only for legitimate purposes as follows:

• Account Management: Creating, verifying, and maintaining your big777 account, and ensuring your profile information remains current and accurate.
• Transaction Processing: Processing deposits, withdrawals, and any other financial transactions you make on the big777 platform securely and efficiently.
• Identity Verification (KYC): Meeting the required identity verification standards to prevent fraud, money laundering, and other illegal activities.
• Customer Support: Helping you resolve any issues, inquiries, or complaints related to your account and gaming experience.
• Platform Communications: Sending important account notifications, promotions you are eligible for, and platform updates via email or SMS.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer early assistance when needed.
• Platform Enhancement: Analyzing aggregate usage data to understand member needs and continuously improve the quality of big777's products and services.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including mandatory record retention and responding to lawful authority requests.

Big777 does not sell, rent or disclose your personal data to third parties for commercial marketing purposes. However, there are limited situations where we need to share your information with carefully selected parties:

• Payment Service Providers: Financial institutions and payment processors handling your deposit and withdrawal transactions receive only the data necessary to complete the relevant transaction.
• Game Software Providers: Software development companies that provide games on the big777 platform may receive game data strictly for technical and dispute resolution purposes.
• KYC Verification Services: Third-party identity verification service providers that assist us in verifying member identities in accordance with regulatory requirements.
• Regulatory Authority: big777 may be required to disclose certain information to regulatory authorities or law enforcement when mandated by applicable law.
• Cloud and Infrastructure Services: Technical infrastructure providers supporting the operations of the big777 platform, subject to strict confidentiality agreements.

All third parties with whom we share data are bound by strict data protection agreements and are only permitted to use your information for the specific agreed purposes. big777 takes full responsibility for ensuring these third parties comply with our data protection standards.

Protecting members' personal data is big777's highest priority. We continuously invest in the latest security technologies and procedures to keep your information safe at all times:

• End-to-End Encryption: All communications between your device and big777 servers are secured by TLS 1.3 protocol with 256-bit encryption.
• Database Protection: Personal data stored in our databases is encrypted using AES-256 algorithms, ensuring the data remains unreadable even in the event of an unexpected breach.
• Layered Access Control: Only big777 staff with specific authorisation based on job necessity may access members' personal data. All access is logged and audited regularly.
• Two-Factor Authentication (2FA): The big777 platform supports 2FA for all member accounts as an additional layer of protection against unauthorized access.
• 24/7 Monitoring: An automated security monitoring system operates around the clock to detect and respond to any suspicious activity immediately.
• Regular Security Audits: big777 conducts regular internal and external security audits, including penetration testing by independent security experts.

While we take all reasonable precautions, no security system in the world can be guaranteed 100% secure. We encourage members to play their part in protecting their accounts by using strong passwords, enabling 2FA and not sharing login credentials with anyone.

Big777 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the big777 website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how members use the platform through traffic analytics. This data is collected in aggregate and does not identify individuals.
• Functional Cookies: Saving your preferences such as language, display settings, and login details to simplify repeated use of the platform.
• Analytics Cookies: Used to analyse usage patterns and improve big777 services overall.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the big777 platform.

As a big777 member, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the big777 Privacy team via Live Chat or our support email. We will process your request within 30 business days.

Big777 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by law:

• Active Account Data: Retained for the duration your account is active and for a defined period after account closure for audit and compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in line with financial compliance and anti-money laundering (AML) requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure or the date of verification, whichever is later, in accordance with regulatory requirements.
• Communication Logs: Customer support communication records are retained for 3 years for reference and dispute resolution purposes.
• Analytics Data: Aggregated and anonymised usage data may be retained for a longer period for platform improvement purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with established data management procedures. We do not retain data longer than necessary.

Big777 reserves the right to update or modify this Privacy Policy at any time. Changes may occur due to:

• Changes in applicable data protection laws or regulations.
• Improvements or changes to how we handle personal data.
• Feedback from members or regulatory authorities.
• Development of new products or services that require different data usage.

When we make significant changes to this Privacy Policy, we will provide clear notice to all members via:

• Email to your registered address at least 14 days before changes take effect.
• Prominent notices on the big777 platform homepage and within the mobile app.
• Updates the "Last Updated" date at the top of this page.

If you have any questions, concerns, or requests regarding the big777 Privacy Policy or the handling of your personal data, our team is available to assist you 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: The fastest way — use the Live Chat icon in the corner of the big777 platform or mobile app.
• Email: Send your enquiry to [email protected]. We aim to respond within 24 business hours for all privacy-related enquiries.

Please include "Privacy Inquiry" in the subject line of your message so it can be promptly directed to our relevant Privacy team.